How long will it take to receive my order?

Orders are typically dispatched within 24-48 hours. Delivery takes 3 to 7 business days across India depending on your location.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible pin codes across India.

What is your return & refund policy?

We offer a 7-day hassle-free return policy for damaged or defective items received. Please notify customer support within 7 days of delivery.

Are your shadow lamps made of real wood?

Yes, our shadow lamps and wooden decor items are precision-crafted using high-density engineered and natural wood with premium artisan finishes.

How can I track my shipped order?

Once dispatched, you will receive a WhatsApp message and email containing your tracking link and Delhivery courier partner details.

✨ The Dastak | Spiritual Decor & Shadow Lamps

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FAQs

Frequently Asked Questions

Find quick answers to common queries regarding ordering, shipping timelines, product care, and hassle-free returns.

Ordering & Shipping

All orders are processed and dispatched from our workshop within 24 to 48 hours. Delivery takes between 3 to 7 business days depending on your location across India. Express pin codes often receive orders within 3-4 days.

Yes! As soon as your order is handed over to our logistics partner (Delhivery Express), you will receive a real-time tracking link via WhatsApp and Email.

We accept 100% secure online prepaid payments including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, and NetBanking via Razorpay.

Products & Craftsmanship

Our shadow lamps are meticulously crafted from high-density engineered wood and sustainably sourced natural timber, paired with warm, energy-efficient LED light sources designed for stunning silhouette projections.

Gently wipe the wooden surface with a soft, dry micro-fiber cloth. Avoid using harsh chemical detergents or submerging in water. Keep away from direct excessive moisture to preserve the artisanal wood grain.

Quality & Support

Due to the artisanal artisanal nature of our products, we do not offer returns or refunds. However, in the rare scenario an item arrives damaged in transit, we provide a direct replacement when notified with clear unboxing photos/video within 48 hours.

You can reach our dedicated customer care team via our Contact Us page, email us at support@dastak.com, or send us a WhatsApp message. We respond within 2-4 business hours.